FREQUENTLY ASKED QUESTIONS
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If you haven’t provided this information upon booking, please bring your veterinarian’s vaccination records and any feeding instructions for your pet. In addition, it is important that you provide us with a local contact person in case of emergency if you not going to be reachable.
During hurricane season (June through October), it is strongly recommended that you provide us with a local emergency contact person that is prepared to pick-up and care for your pet in the event of a hurricane directly impacting the Houston area.
Pet owners are strongly encouraged to have a collar with ID tag on their pet, however no prong or choke collars are allowed.
Our Suites are equipped with a raised hammock-style bed for each dog. These beds are gentle on your dog’s joints but you are welcome to bring a towel or sheet to place on top of our beds. If you prefer, you may bring your dog’s own bed BUT please be aware that we do not have the ability to wash large items. Bedding may, on occasion, become wet or muddy due to outdoor weather conditions.
Please label all bedding items with a wash resistant marker and include your pet’s name and your last name.
We recommend you to bring your pet’s own food for their stay at Woodlands Dog Suites. Please note: an additional daily charge applies if you do not bring your pet’s own food.
Please provide only enough food for the duration of your pet’s stay as large food bags cannot be stored on your pet’s kennel. Please bring food in an airtight container with a scoop or portioned into individual zip-lock bags for each meal.
Please label all food bags/containers/cans with a permanent marker and include your pet’s name and your last name.
Chew toys, rawhide bones or an item of clothing are welcome! Fresh or dried bones are not allowed as they attract rodents into the kennels.
To avoid additional charges it is best to pick up your pet before the check-out time of 12 noon. Dogs picked up after 12 noon will be charged an additional daycare charge.
IMPORTANT NOTE: Appointments made before 8am or after 5pm are at the manager’s discretion and may incur an additional charge.
Our boarding rates include 2 group playtimes daily (weather permitting). We also offer additional services such as walking on leash or individual playtime for an extra fee.
Deposit amount is $60 PER Suite (Standard or Large).
Please note that our holiday deposits are strictly NON-REFUNDABLE and NON-TRANSFERABLE – no exceptions. Your booking is confirmed only once we have received your deposit.
- A minimum 3 night stay applies to all peak period and holiday bookings.
- If a pet is picked up earlier than their intended stay, the owner will still be charged for the length of stay originally booked.