FREQUENTLY ASKED QUESTIONS

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Vaccination records, feeding instructions & emergency contact information
If you haven’t provided this information upon booking, please bring your veterinarian’s vaccination records and any feeding instructions for your pet. In addition, it is important that you provide us with a local contact person in case of emergency if you not going to be reachable.

During hurricane season (June through October), it is strongly recommended that you provide us with a local emergency contact person that is prepared to pick-up and care for your pet in the event of a hurricane directly impacting the Houston area.

Identification
Pet owners are strongly encouraged to have a collar with ID tag on their pet, however no prong or choke collars are allowed.

Bedding
Our Suites are equipped with a raised hammock-style bed for each dog. These beds are gentle on your dog’s joints but you are welcome to bring a towel or sheet to place on top of our beds. If you prefer, you may bring your dog’s own bed BUT please be aware that we do not have the ability to wash large items. Bedding may, on occasion, become wet or muddy due to outdoor weather conditions.

Please label all bedding items with a wash resistant marker and include your pet’s name and your last name.

Food
We recommend you to bring your pet’s own food for their stay at Woodlands Dog Suites. Please note: an additional daily charge applies if you do not bring your pet’s own food.

Please provide only enough food for the duration of your pet’s stay as large food bags cannot be stored on your pet’s kennel. Please bring food in an airtight container with a scoop or portioned into individual zip-lock bags for each meal.

Please label all food bags/containers/cans with a permanent marker and include your pet’s name and your last name.

Toys
Chew toys, rawhide bones or an item of clothing are welcome! Fresh or dried bones are not allowed as they attract rodents into the kennels.

You can drop off your dog by appointment between the hours of 8am and 5pm, 7 days a week.
To avoid additional charges it is best to pick up your pet before the check-out time of 12 noon. Dogs picked up after 12 noon will be charged an additional daycare charge.

IMPORTANT NOTE: Appointments made before 8am or after 5pm are at the manager’s discretion and may incur an additional charge.

Yes! Woodlands Dog Suites offers bathing services for all breeds. Prices start at $20 but please call for detailed pricing information.
Yes! Woodlands Dog Suites offers discounts for boarding more than 1 dog, as long as all dogs are boarded in the same Suite. Please refer to our boarding rates.
Our daily rates include feeding your pet’s own food and administering any oral medications to your pet. An additional daily charge does apply for feeding if you do not bring your pet’s own food.
Group playtime sessions are held in one of our exercise yards and allow boarding dogs to play and socialize with each other. Playmates are selected for your dog taking into account size, temperament and activity levels. Participation in our group based playtime is strongly encouraged as it allows dogs to develop social skills with one another, maintains their physical well being and provides varied mental stimulation.

Our boarding rates include 2 group playtimes daily (weather permitting). We also offer additional services such as walking on leash or individual playtime for an extra fee.

Woodlands Dog Suites offers individual or family only playtime at the owner’s request or if deemed necessary by Woodlands Dog Suites, for those dogs that may be especially timid or aggressive with other dogs. Additional charges apply for individual or family only playtime.
For the safety of our staff and customers, we do not accept dogs that show any aggression towards people – no exceptions.
As part of our policies at Woodlands Dog Suites, all guests over the age of six months must be spayed or neutered. We may, on a case by case basis, make exceptions for dogs with a veterinarian’s note stating that they have a medical condition that prevents them from being spayed or neutered.
Yes! Woodlands Dog Suites has staff on-site during the night.
Any booking that falls into a peak or holiday period will be subject to a holiday deposit, which will then be deducted from your final bill.

Deposit amount is $60 PER Suite (Standard or Large).

Please note that our holiday deposits are strictly NON-REFUNDABLE and NON-TRANSFERABLE – no exceptions. Your booking is confirmed only once we have received your deposit.

IMPORTANT NOTES:

  • A minimum 3 night stay applies to all peak period and holiday bookings.
  • If a pet is picked up earlier than their intended stay, the owner will still be charged for the length of stay originally booked.

See peak period dates

No. Your deposit is NON-REFUNDABLE. Please only make your booking once you are certain of your travel plans.
No. Your deposit is NON-TRANSFERABLE. Please only make your booking once you are certain of your travel plans.
When you check your dog in for boarding, you will be required to sign a release form that allows us to care for your dog and seek emergency veterinary care if required. If it is deemed your dog requires urgent veterinary care, the staff at Woodlands Dog Suites will first attempt to contact the owner or emergency contact person provided. It is therefore VERY IMPORTANT that you provide us with accurate emergency contact information while you are away. However, in an emergency, your dog will be taken to their regular vet, if available, or the nearest emergency clinic. The owner is responsible for any veterinary costs incurred during their pet’s stay.

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Call us on 832-610-9900


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