FREQUENTLY ASKED QUESTIONS

Yes, of course! We want you to be familiar with our facility and feel good about leaving your dog with us. We offer tours by appointment during our business hours, so please give us a call to schedule your tour. We will do our best to accommodate any “walk-in” tours, but these will be dependent on staff availability and there may be a short wait time.

Vaccination records, feeding instructions & emergency contact information If you haven’t provided this information upon booking, please bring your veterinarian’s vaccination records and any feeding instructions for your pet. In addition, it is important that you provide us with a local contact person in case of emergency if you not going to be reachable. During hurricane season (June through October), it is strongly recommended that you provide us with a local emergency contact person that is prepared to pick-up and care for your pet in the event of a hurricane directly impacting the Houston area. Identification Pet owners are strongly encouraged to have a collar with ID tag on their pet, however no prong or choke collars are allowed. Bedding Our Suites are equipped with a raised hammock-style bed for each dog. These beds are gentle on your dog’s joints but you are welcome to bring an old towel or sheet to place on top of our beds. If you prefer, you may bring your dog’s own bed BUT please be aware that bedding may become wet or muddy depending on outdoor weather conditions and we do not have the ability to wash large items. We have also found that some dogs destroy bedding while boarded so you may not get it back in the shape it was when you dropped it off. Please label all bedding items with a wash resistant marker and include your pet’s name and your last name. Food We recommend you to bring your pet’s own food for their stay at Woodlands Dog Suites. Please note: an additional daily charge applies if you do not bring your pet’s own food. Please provide only enough food for the duration of your pet’s stay as large food bags cannot be stored on your pet’s kennel. Please bring food in an airtight container with a scoop or portioned into individual zip-lock bags for each meal. Please label all food bags/containers/cans with a permanent marker and include your pet’s name and your last name. Toys Chew toys, rawhide bones or an item of clothing are welcome! Fresh or dried bones are not allowed as they attract rodents into the kennels.

You can drop off your dog by appointment between the hours of 8am and 5pm, 7 days a week. To avoid additional charges it is best to pick up your pet before the check-out time of 12 noon. Dogs picked up after 12 noon will be charged an additional daycare charge. IMPORTANT NOTE: Appointments made before 8am or after 5pm are at the manager’s discretion and may incur an additional charge.

Yes! Woodlands Dog Suites offers bathing services for all breeds. Prices start at $20 but please call for detailed pricing information.

Yes! Woodlands Dog Suites offers discounts for boarding more than 1 dog, as long as all dogs are boarded in the same Suite. Please refer to our boarding rates.

Our daily rates include feeding your pet's own food and administering any oral medications to your pet. An additional daily charge does apply for feeding if you do not bring your pet's own food.

Group playtime sessions are held in one of our exercise yards and allow boarding dogs to play and socialize with each other. Playmates are selected for your dog taking into account size, temperament and activity levels. Participation in our group based playtime is strongly encouraged as it allows dogs to develop social skills with one another, maintains their physical well being and provides varied mental stimulation. Our boarding rates include 2 group playtimes daily (weather permitting). We also offer additional services such as walking on leash or individual playtime for an extra fee.

Woodlands Dog Suites offers individual or family only playtime at the owner's request or if deemed necessary by Woodlands Dog Suites, for those dogs that may be especially timid or aggressive with other dogs. Additional charges apply for individual or family only playtime.

For the safety of our staff and customers, we do not accept dogs that show any aggression towards people - no exceptions.

As part of our policies at Woodlands Dog Suites, all guests over the age of six months must be spayed or neutered. We may, on a case by case basis, make exceptions for dogs with a veterinarian’s note stating that they have a medical condition that prevents them from being spayed or neutered.

Yes! Woodlands Dog Suites has staff on-site during the night.

Any booking that falls into a peak or holiday period will be subject to a holiday deposit, which will then be deducted from your final bill. Deposit amount is $60 PER Suite (Standard or Large). Please note that our holiday deposits are strictly NON-REFUNDABLE and NON-TRANSFERABLE - no exceptions. Your booking is confirmed only once we have received your deposit. IMPORTANT NOTES:

• A minimum 3 night stay applies to all peak period and holiday bookings.
• If a pet is picked up earlier than their intended stay, the owner will still be charged for the length of stay originally booked.

See peak period dates

No. Your deposit is NON-REFUNDABLE. Please only make your booking once you are certain of your travel plans.

No. Your deposit is NON-TRANSFERABLE. Please only make your booking once you are certain of your travel plans.

When you check your dog in for boarding, you will be required to sign a release form that allows us to care for your dog and seek emergency veterinary care if required. If it is deemed your dog requires urgent veterinary care, the staff at Woodlands Dog Suites will first attempt to contact the owner or emergency contact person provided. It is therefore VERY IMPORTANT that you provide us with accurate emergency contact information while you are away. However, in an emergency, your dog will be taken to their regular vet, if available, or the nearest emergency clinic. The owner is responsible for any veterinary costs incurred during their pet's stay.

We do find some dogs eat less during their stay than they would at home. Sometimes it is from excitement or the distractions of other dogs. This is usually not a long term issue, just adjustment to a new setting.

It is normal for dogs to be thirsty when they get home as many dogs get extremely excited about seeing their owners and pant heavily as a result of their excitement. The panting causes loss of water vapor. It is best to wait at least 30 minutes after arriving home to offer food or water. DO NOT let them drink large quantities of water, quickly. This could upset their stomachs and cause vomiting and/or diarrhea.

Yes. A stay at Woodlands Dog Suites can be very exciting!! Some dogs run around the large play areas, playing and barking at other dogs and have a wonderful time. They often leave exhausted but happy and can sleep a lot the first couple days they are home.